Skip to content
Free U.S. shipping on orders over $75
Velora Pets

Privacy Policy

What we collect, who processes it, how long we keep it, and the rights you have over it.

Effective & last revised: 2 February 2026 · Velora Pets LLC, Ruston, Louisiana, USA

This policy explains how Velora Pets LLC (“Velora Pets”, “we”, “us”) handles personal data collected through velorapets.com. It applies to every visitor, whether or not you place an order.

1. Data we collect

Information you give us

  • Order and shipping data: name, email address, telephone number, shipping address, billing address, and the contents of your order.
  • Support correspondence: anything you write to us by email, phone, or through the contact form.
  • Payment data: your card details are entered directly into a Stripe or Square hosted field. We receive a payment token, the last four digits, the card brand, and the authorisation result — never the full card number, and never the CVC.

Information collected automatically

  • Technical data: IP address, browser type and version, device type, referring page, and timestamps, used to keep the site running and to detect abuse.
  • Basket state: stored in your browser’s local storage so your basket survives a page refresh. It never leaves your device until you check out.
  • Cookies: see our Cookies & Tracking policy for the complete list.

Incomplete checkouts

If you begin checkout and do not finish, Stripe and Square may still have received and retained the information entered into their payment fields, including failed or abandoned attempts. This data is used by them for fraud prevention. We do not use abandoned-checkout data to market to you.

2. How we use it

  • To process, pack, ship, and invoice your order.
  • To send transactional messages: order confirmation, shipping notification, refund confirmation.
  • To answer your support requests.
  • To detect, investigate, and prevent fraud — including card-testing attacks, where failed transaction data is analysed by our processors.
  • To meet tax, accounting, consumer-protection, and card-network obligations.

We do not sell your personal data. We do not add you to any marketing list without your explicit, separate consent — starting or completing a checkout is not consent to marketing.

3. Payment processing — Stripe and Square

We use Stripe, Inc. and Block, Inc. (Square) to process payments. When you pay, the personal data required to complete the transaction — your name, email, billing and shipping address, card details, and order information — is transmitted to and processed by the processor you select. Each acts as an independent data controller for the payment data it handles, as well as our processor for order fulfillment.

Both Stripe and Square are certified Level 1 PCI-DSS service providers. Velora Pets does not store card numbers on its own systems at any point. Both processors use the data they receive — including data from incomplete or failed transactions — for fraud detection and prevention, and for meeting their own legal obligations.

4. Other recipients

  • Shipping carriers (USPS, UPS, FedEx) receive your name, address, and phone number to deliver your parcel.
  • Live chat — Tawk.to. Our live-chat widget is provided by Tawk.to Ltd. If you start a chat, the message you send and basic technical data (such as your IP address and the page you’re on) are processed by Tawk.to on our behalf to run the conversation. Please don’t share card numbers or passwords in chat. See tawk.to/privacy-policy.
  • Our hosting and email providers process data on our behalf under written data-processing terms.
  • Professional advisers and authorities where we are legally required to disclose, or where disclosure is necessary to establish or defend a legal claim.

5. International transfers

We operate from the United States and store data there. If you order from outside the U.S., your data will be transferred to and processed in the U.S. Stripe and Square may additionally transfer data to their own processing locations, which include the United States, Ireland, and India, under recognised transfer mechanisms such as the EU Standard Contractual Clauses and the EU-U.S. Data Privacy Framework. If you are in the EU or UK, these transfers are covered by those processors’ published compliance frameworks.

6. Retention

Transaction and order records are retained for a minimum of seven years to satisfy U.S. tax, accounting, and card-network chargeback requirements — this retention continues after you stop using the site and cannot be shortened by a deletion request, though we will delete everything not subject to that obligation. Support correspondence is kept for two years. Marketing consent records are kept for as long as the consent is active, plus three years.

7. Your rights

Wherever you live, you may ask us to:

  • Access the personal data we hold about you, in a portable format.
  • Correct data that is inaccurate or incomplete.
  • Delete data we no longer have a legal basis or obligation to keep.
  • Object to or restrict particular processing.
  • Opt out of any marketing or of your data being shared for advertising purposes. Every marketing email carries an unsubscribe link, honoured within ten business days.
  • Withdraw consent at any time, without affecting processing already carried out.

Send requests to VeloraPetsLLC@outlook.com. We verify your identity against your order record and respond within 30 days. There is no charge. If you are unhappy with our response, you may complain to your local supervisory authority; California residents may also contact the California Privacy Protection Agency.

8. Security

The entire site is served over HTTPS with TLS encryption. Payment fields are hosted iframes served directly by Stripe and Square — card data never touches our servers. Access to order records is limited to staff who need it, and is logged. We use our processors’ built-in card-testing and velocity controls to detect automated card-testing attacks.

9. Children

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from them. If you believe a child has provided us data, write to VeloraPetsLLC@outlook.com and we will delete it.

10. Changes

We revise this policy when our practices change. The revision date at the top of this page always reflects the current version. Material changes affecting existing customers are additionally announced by email.

11. Contact

Velora Pets LLC
126 Blue Ridge Lane, Ruston, LA 71270, United States
Privacy: VeloraPetsLLC@outlook.com
General: VeloraPetsLLC@outlook.com · +1 (386) 353-1425